REPUTATION MANAGEMENT

As a local business, reviews are your lifeblood – research shows that positive online reviews are the most important factor for consumers who are considering a purchase. Reviews from Google My Business  affects SEO ranking, as well as consumer decisions. Your Google listing is worth paying attention to – according to the same research noted above, Google is now the number one site for rankings and reviews, in terms of total volume.

If you want to appear higher in search engine ranking, you’ve got to have reviews.

What about negative Google Reviews? Consumers who are unhappy with a product or service go right to Google and leave a negative review. Negative Google Reviews can be managed and should never be ignored. We can help turn a negative review into a positive review with a timely response that addresses the customer’s concerns. It’s your opportunity to know where your business falls short and where it can do better.

Google keeps an eye out for fake reviews or solicited reviews. They want honest feedback on companies and go to great lengths to ensure that reviews are legit. There are no shortcuts for business owners, but with an intentional review process, your brand will benefit from real and positive feedback.